21. No-Shows and Late Arrival

If you do not attend a scheduled individual lesson and have not provided the required notice, the lesson will be treated as used.

No refund or replacement session will normally be provided.

If you arrive late, the lesson will normally finish at the originally scheduled finishing time.

If you have not joined the lesson or contacted us within 15 minutes of the scheduled start time, we may treat the lesson as a no-show.

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22. Group and Pair Lessons

Group and pair lessons take place according to the agreed or published timetable.

If you do not attend a scheduled group or pair lesson that takes place as planned, the lesson will be treated as used and deducted from your package.

Your individual absence does not create a right to:

• a refund;

• an additional lesson;

• an individual replacement lesson;

• a credit;

• an automatic extension.

Where applicable to the course, we will provide lesson materials or instructions to help you catch up independently.

If we cancel a group or pair lesson, it will not be treated as used and we will offer an appropriate replacement or alternative arrangement.

 

23. Temporary Suspension of a Lesson Package

If you temporarily suspend your lessons, you will have 30 days from the date of your last completed lesson to resume the remaining package, unless another arrangement has been agreed with us in writing.

You are responsible for contacting us within that 30-day period to arrange continuation.

If you do not contact us and resume the package within that period, the remaining unused sessions will normally expire.

Expired sessions are not automatically refundable, transferable or exchangeable for cash.

We may agree to an extension in genuinely exceptional circumstances at our discretion.

Where you have been unable to use your package because of circumstances for which we are responsible, or where applicable law requires another remedy, this provision will not prevent the appropriate remedy from being provided.

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24. Unused Lessons and Expired Packages

After any applicable statutory cancellation period has expired, unused lessons do not automatically entitle you to a refund.

Any unused portion of a package remains available only until the relevant expiry date or until the package otherwise expires under these Terms.

Unless applicable law provides otherwise, expired or unused sessions are not:

• refundable;

• transferable;

• exchangeable for cash;

• automatically carried forward.

This does not affect your statutory rights where the services have not been provided as agreed or have not been provided with reasonable care and skill.

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25. Technical Requirements for Live Lessons

You are responsible for having:

• a suitable internet connection;

• a compatible device;

• a functioning microphone;

• any necessary software;

• access to the relevant email address and accounts.

Technical problems caused by your own internet connection, device, software or settings do not normally entitle you to a refund or replacement lesson where we were available and able to provide the service.

Where reasonably possible, we may attempt to continue the lesson using an alternative method.

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26. Lessons Cancelled by Us

If we cancel an individual, pair or group lesson, that lesson will not be deducted from your package.

We will normally offer:

• a replacement session;

• an alternative date; or

• an extension of the package validity period where reasonably necessary.

If we are unable to provide a paid service and applicable law gives you a right to a refund or another remedy, we will provide that remedy.

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27. Student Accounts and Login Details

Where you receive access to a member area or paid digital course, your login details are personal to you.

You must not:

• share your account with another person;

• allow another person to access paid content through your account;

• share login credentials;

• create multiple accounts to bypass payment or access restrictions;

• attempt to access content that you have not purchased.

Where we reasonably believe that an account is being materially misused or shared, we may temporarily suspend access while we investigate.

Serious or repeated misuse may result in termination of access, subject to applicable law.

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28. Intellectual Property

Our original course content and teaching materials are protected by intellectual property rights.

This may include:

• recorded lessons;

• course videos;

• e-books;

• PDFs;

• worksheets;

• exercises;

• written explanations;

• graphics;

• original course structures;

• lesson materials;

• teaching resources.

Purchasing a product gives you a personal, limited, non-exclusive and non-transferable licence to use the materials for your own learning.

You do not acquire ownership of our intellectual property.

You must not, without our prior written permission:

• reproduce or distribute our materials;

• share them with another person;

• upload them to another website or platform;

• post them in groups or file-sharing services;

• resell or sublicense them;

• record or redistribute paid course videos;

• share your course access;

• use substantial parts of our materials to create or sell a competing product, service or course.

Materials that are specifically made available for download may be downloaded and retained for your personal learning use, subject to any stated restrictions.

Third-party content, names, trade marks, video clips and other materials remain the property of their respective owners.

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29. Recording Live Lessons

You must not audio-record, video-record, photograph, screen-record or otherwise reproduce a live lesson, coaching session or group class without our prior express permission.

We will not record a private lesson involving you without informing you and obtaining any consent required by applicable law.

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30. Acceptable Use and Behaviour

Use of our Website and course areas is also subject to our Acceptable Use Policy.

Students are expected to communicate and participate respectfully.

We may take reasonable and proportionate action in response to serious or repeated:

• harassment;

• threatening or abusive behaviour;

• discriminatory conduct;

• deliberate disruption;

• fraud;

• account sharing;

• intellectual-property infringement;

• attempts to circumvent access restrictions;

• security misuse.

Termination or suspension for breach does not automatically create a right to a full refund.

Any financial consequences will be determined in accordance with applicable law and these Terms.

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31. Chargebacks and Payment Disputes

If you believe that a payment has been taken incorrectly, please contact:

info@angielskiwithpaulina.com

Nothing in these Terms prevents you from exercising a lawful right to dispute a payment.

However, where a chargeback or payment dispute is made without a valid legal basis while amounts remain lawfully due under the contract, we reserve the right to suspend further access or services while the matter is investigated and to seek recovery of amounts lawfully owed.

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32. Third-Party Platforms

Our Website and services may rely on third-party providers, including platforms used for:

• website hosting;

• course access;

• video conferencing;

• payment processing;

• email;

• booking and scheduling.

Temporary interruptions caused entirely by third-party systems may be outside our reasonable control.

We will nevertheless take reasonable steps to provide the products and services for which we are legally responsible.

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33. Events Outside Our Reasonable Control

We will not be responsible for delay or failure caused by circumstances outside our reasonable control.

These may include:

• serious illness or emergency;

• widespread internet or infrastructure failure;

• major third-party service outages;

• natural disasters;

• government restrictions;

• other events that could not reasonably have been prevented.

Where such circumstances materially affect a booked paid service, we will take reasonable steps to minimise disruption and arrange an appropriate alternative where possible.

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34. Educational Results

Language learning outcomes depend on many factors outside our control, including:

• your starting level;

• attendance;

• participation;

• practice;

• consistency;

• time spent using the materials;

• individual learning needs.

We therefore do not guarantee:

• fluency by a particular date;

• attainment of a particular CEFR level;

• a particular examination result;

• employment;

• promotion;

• salary increases;

• business results;

• any other specific personal or professional outcome.

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35. Faulty Digital Content and Services

Nothing in these Terms affects your statutory rights if digital content or a service does not meet the requirements of applicable consumer law.

If you believe that a product or service is faulty, materially misdescribed or has not been provided with reasonable care and skill, please contact:

info@angielskiwithpaulina.com

We will investigate the matter and provide any remedy required by law.

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36. Our Liability to Consumers

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, we do not exclude liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation;

• statutory consumer rights that cannot lawfully be excluded;

• any other liability that cannot legally be limited.

Where you purchase as a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.

We are not responsible for losses that are purely commercial or business losses where you purchase as a consumer.

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37. Business Customers

If you purchase wholly or mainly in connection with your trade, business or profession, statutory consumer cooling-off rights may not apply.

To the fullest extent permitted by law, where you purchase as a Business Customer:

• there is no contractual change-of-mind right to a refund unless expressly agreed otherwise;

• we are not liable for indirect or consequential loss;

• we are not liable for loss of profit, revenue, contracts, business opportunities or anticipated savings;

• our total aggregate liability relating to the relevant contract will not exceed the total amount paid by you under that contract.

Nothing in this section excludes any liability that cannot legally be excluded or limited.

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38. Privacy and Cookies

We process personal data in accordance with our Privacy Policy.

Our use of cookies and similar technologies is described in our Cookie Policy.

Use of the Website is also subject to our Acceptable Use Policy.

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39. Complaints

If you have a complaint concerning a product or service, please contact:

info@angielskiwithpaulina.com

Please include:

• your name;

• the email address associated with your purchase;

• your order details where available;

• a description of the issue;

• the outcome you are seeking.

We will take reasonable steps to investigate and respond.

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40. How to Exercise a Statutory Cancellation Right

Where you have a statutory right to cancel or withdraw from a contract, you may exercise that right by sending us a clear statement at:

info@angielskiwithpaulina.com

Please include enough information for us to identify you and the relevant contract.

You may use the Model Cancellation Form at the end of these Terms, although you are not required to use it where applicable law allows another unequivocal statement.

Where applicable to consumers in the European Union, you may also use any mandatory online withdrawal functionality provided on our Website.

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41. Refunds Following a Valid Statutory Cancellation

Where you validly exercise a statutory cancellation right and are legally entitled to a refund, the refund will be processed within the period required by applicable law.

Refunds will normally be made using the same method of payment used for the original transaction unless another method is agreed.

Where a live service began during the cancellation period at your express request, the amount legally payable for services already supplied may be deducted from the refund.

Where the statutory cancellation right in respect of digital content has validly been lost following immediate supply, no change-of-mind refund is due for that digital-content element.

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42. No General Change-of-Mind Refund Policy

Except where you have an applicable statutory cancellation right or another legal right to a refund, we do not provide refunds merely because you change your mind about a course, lesson package, coaching package, membership, subscription or digital product.

This includes circumstances where you decide not to use, complete or continue with a product or service after the applicable statutory cancellation period has ended.

Any goodwill refund offered outside your legal rights is discretionary and does not create an entitlement to the same treatment in another case.

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43. Changes to These Terms

We may update these Terms from time to time.

The version that normally applies to your purchase is the version made available to you when your contract was entered into.

We will not retrospectively make a material change to an existing consumer contract to your disadvantage unless:

• the change is required by law;

• the contract lawfully permits the change in the circumstances; or

• you expressly agree to it.

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44. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that provision will be treated as modified or removed only to the extent necessary.

The remainder of these Terms will continue to apply.

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45. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

If we make an exception for a student on one occasion, this does not create an entitlement to the same exception in the future.

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46. Entire Agreement

These Terms, together with:

• the relevant product or service description;

• checkout information;

• booking conditions;

• order confirmation; and

• any policies expressly incorporated into these Terms,

form the agreement between you and us concerning the relevant purchase.

Nothing in this section excludes liability for fraud or overrides mandatory consumer rights.

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47. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer living elsewhere, including in the European Union, nothing in these Terms deprives you of mandatory consumer protections that apply to you under applicable law.

Where mandatory consumer law allows you to bring proceedings in the courts of your country of residence, nothing in these Terms restricts that right.

Model Cancellation Form

Use this form only where you have a statutory right to cancel the relevant contract.

To:
Paulina Wasiak trading as Angielski with Paulina
23 New Rectory Lane
Kingsnorth
Ashford
TN23 3LY
United Kingdom

Email: info@angielskiwithpaulina.com

I hereby give notice that I wish to cancel my contract for the following product or service:

Product/service: ______________________________

Order date: ______________________________

Order number (if applicable): ______________________________

Name: ______________________________

Email address: ______________________________

Address: ______________________________

Date: ______________________________

Signature: ______________________________
(only if this form is submitted on paper)